INFORMATION FOR TENANTS
Reporting a Problem:
If you have any problems in your rental property that fall under the scope of the Landlords responsibilities please do not hesitate to contact the office to report these to us on 01626 772133.
Alternatively, please send an email to firstname.lastname@example.org
We will aim to respond to your issue within 24 working hours, however please appreciate that there may be situations in which they may be a delay due to the nature of the issue.
If you have an emergency situation such a water ingress through a ceiling or a gas emergency, please ring the emergency contact number: 07572779379
We kindly ask that you please use sensible discretion in terms of what is classified as an emergency. Repairs that are not an emergency cannot be dealt with this way and please do not text this number to report standard repairs.
In light of the current situation with COVID 19 we will be operating reduced office hours of 9.30-2.30pm.
We can pick up emails so if you are able, please contact us using this method if you have any concerns rather than visiting the office.
In the event of emergency, please call the above emergency number.
Whilst we will try to accommodate any problems you may have, the Health and Safety of our staff and workmen is paramount which may mean there is a delay in scheduled repairs, so please bear with us during this time of uncertainty.